Return Policy

If you're not 100% satisfied with any item, the World Kitchen, LLC Consumer Care Center will process the return or replacement of items sold through our E-Commerce Website site or our Consumer Care Center for a full refund minus the original shipping and handling charges. If the item is no longer offered, a refund will be processed. Products must be unused and in the original packaging and must be accompanied by a receipt in order to be returned for a refund through our Consumer Care Center.

Return via Consumer Care Center

Please return the item (unused and in the original packaging) for a credit to the address listed below along with the return merchandise form that was included in the order or the order confirmation. Consumer Care Center telephone orders and online purchases are refundable through our Consumer Care Center. (note: The Consumer Care Center cannot process refunds/exchanges for store purchases.)

Satisfaction Guaranteed Policy

OLFA cutter & non-disposable scraper handles, locking mechanisms, and 9mm standard duty blades, 18mm heavy duty blades, 25mm extra-heavy duty blades, safety and trapezoid-shaped blades and scraper blades are subject to the World Kitchen d/b/a/ OLFA - North America satisfaction guaranteed or replacement policy.*

If at any time you are dissatisfied with these “Satisfaction Guaranteed” products, World Kitchen d/b/a/ OLFA - North America will provide an equally valued replacement. Please allow 4 to 6 weeks for delivery of replacement product. Should you be dissatisfied with any such product, please keep it. You may be asked to return it. Direct all inquiries to:

OLFA Replacements OLFA – North America 1200 S. Antrim Way Greencastle, PA 17225 1-800-962- OLFA (6532) - phone

Hours: Mon-Fri 8:00 a.m. – 5:00 p.m. ET

* This Policy does not apply to OLFA TouchKnife®, OLFA scissors, OLFA mats, OLFA rulers, disposable OLFA multi-purpose scrapers, all styles and models of 18mm, 28mm, 45mm, 60mm, rotary cutter replacement blades, and all styles and models of “KB” art knife replacement blades. World Kitchen Consumer Care Center
Attn: Consumer Customer Service
1200 South Antrim Way
Greencastle, PA 17225